Training Preview
Congratulations on your decision to join the Credhub system. You'll love this adventure and we're here to help you with the implementation. The videos and documents on this page are specifically for managers who have enrolled in Credhub and are on the path to executing it in their company.
The following videos are designed to help you avoid the tripping points of implementing this service and help you execute without having to redo later. Some you've already watched but need your special consideration as you begin executing this Power Over Tenants
1. Eliminate possible tripping points
2. Never use Credhub reporting as a stick
3. What's Mandatory and What's Optional?
4. Credhub covers the costs until you have time to engage your tenants
5. How much to charge tenants
6. How to code the income/expense
7. YOU should make the decision on which plan
8. Never mention Credhub in the lease
9. Selecting the initial threshold amount
10. How we can help you implement Credhub
11. Your Control Points with Credhub
12. Dealing with student housing
13. Bundling up your services
14. How the Credhub system works
15. Trusted vendors matter
16. There are always exceptions to the rule
17. Consider using 'Credit Care' rather than 'reporting to the credit bureau'
1. I can't afford this service
2.When tenants push back
3. Why Applicants don't push back
1. The secret to enrolling at renewal
2. Celebrate this service
3. Dealing with renewing tenants
1. How to present Credhub to current tenants
2. Celebrate the benefits of the Credhub service
3.
1.Train your staff to use Credhub to sign up owners
2. How much to charge owners
3.Dealing with investors
1. Setting up a Resident Rewards program
2. Collecting current unpaid tenant charges
3. Using the Official Notice of Approval
4. Collecting post-move out balances
FAQ of the Credhub System
Q: Is it easy to get enrolled in this program?
A: No. Most of the service providers we deal with are NOT handling tenant's personal information (like social security numbers and dates of birth) so set-up is easy. If you're managing renters insurance or furnace filters, the tenant's personal data is not being transmitted over multiple digital platforms. When you're dealing with names, dates of birth, social security numbers and amounts unpaid, the credit bureaus (and data collection companies) are VERY SENSITIVE about who is using this program and are they really managing the property. You'll be asked to prove you're in the management business (or own the property if you're a private landlord), have the proper insurances in place, have a real estate license (when required by the state) have an actual management agreement (just one, not one for each managed property) (or lease if you're a private landlord), have a business license (if one is required) and so on. The bar for security of the data is set very high by the credit bureaus so the appropriate level of scrutiny with managers participating in this program is necessary. You'll have to demonstrate you are legitimate.